Category: (Kitchen)
3 new, starting at $2,199.95
Freestanding Pellet Stove Unit, 60 LB Hopper, Heating Capacity 2,200 SQFT, Now Equipped With Electric Auto-Start Igniter.
Pellet Stove 25-PDVReviewed by Citizen4change, 2010-02-18
We bought the England's Stove Works 25-PDV pellet stove. If the
stove worked properly, it would be a fantastic piece of machinery.
Unfortunately, from the beginning, the stove has not worked
smoothly. Have had blower issues, auger issues, constant noise,
error messages, and consistent shutdowns. To those who claim that
product and customer service fabulous, I say, "Wow!" Are you sure??
We've had nothing but heartache right from the beginning. The stove
is cleaned and maintained daily to the utmost degree. You'd think
the machinery was a Lamborghini instead of a pellet stove.
Horrible, horrible, despicable product. So unreliable &
problematic. Would never go near this company for endless reasons
again. Should have done more homework. The company does not provide
technical services (everything is your own out-of-pocket expense
even if the parts are under warranty), 24 hour customer service is
not available, and no weekend customer service at all. To think
that Home Depot, Lowes, and Ace Hardware all carry this product...
ONLY in America. Interested in reading more about England's Stove
Works? Check out >>>>>>>
[...]
You'll definitely get the good, the bad, and the ugly.
Multi Fuel StoveReviewed by Maddy's Nana, 2010-02-14
We purchased this in November 08 and have used it since. We live in Minnesota in a old 2 story house and it heats our home very well. The only complaints I have is that we need to shut it down and clean it every day and a couple of times it has shut down on its own. I will tell you that it is really a multifuel as this winter we have burned oats in it as our corn did not dry down enough to be picked this fall. When it is real cold -15 or lower we add some wood pellets to our oats for extra heat. We never have to have the stove over 5 no matter how cold. The truth is last winter when we burned corn we had trouble with it being to warm so we would add wood pellets for less heaat. So I would recommend this stove highly. We did have one opportunity and I do mean opportunity to work with Customer Service and it was wonderful. They did not talk down to me even though I am a woman. Other companies need to learn what real customer service is from this company. I called them because I the stove was making more noise then when we first started using it, about 1 month later and no questions they sent out a new motor and did not even want the other returned. I can not tell you how good they are to work with. As I read in anohter person comment they also called us to make sure we had recieved the part and to see if every thing was ok a week after I called them. Our son bought a American Harvest Stove and has had a lot of trouble with it and US Stoves (manufacturer) customer service is terrible. It took 6 times of waiting online, at least 30 minutes each time, for him to talk to anyone and all he got was the run around. He had his a year before we bought ours that is why we did not go with that brand. Like I said the big negative is that we have to clean it once a day. GREAT Company.
25-PDV modelReviewed by Andre Moraes, 2008-12-12
I got my stove in August 2008, I had issues with a couple wires
that ran too close from a metal flange where due to heat It melted
the wires causing a short.
Customer service was excellent, they replaced all damaged parts
under warranty no questions asked!
Customer service called at my home and mobile phone to make sure
all was OK, you just dont get this type of service anymore!
Emails were also exchanged and detail explanation send, It just
dont get any better than that.
Very happy with the heat output, Its plenty of heat for a 1800 sq
ft colonial type home.
Thanks for a great value and service!!
I will be getting a second unit for my bsmt next year!
Best thing I ever bought.Reviewed by Karen Caine, 2008-09-21
After looking at pellets stoves in my local area and reading reviews on them, I decided to buy a England's Stove from Homedepot.com. I saw other stoves that looked nicer, with fake bricks and bigger windows, but for the price and excellent reviews I choice this stove. They said that customer service was great and let me tell you they are. I called several times for stupid reasons and the staff was so nice and helpful(and spoke English which was great for me). The stove also comes with a instructional video, which was wonderful when my husband had to change the gaskets and do the yearly maintenance. I love my stove and the heat it gives me during the winter months, I live on a cement slab and it really helps. Thank you England Stove.
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